Privacy Policy

1. Introduction

Welcome to NeroCast.

NeroCast is a software solution that helps educators, teachers, trainers, content creators, and authors create digital content using annotation tools, screen recording, video authoring, and live broadcasting features. NeroCast supports Windows and Android devices and may integrate with third-party platforms for publishing and broadcasting content.

This Privacy Policy explains how NeroCast collects, uses, stores, discloses, and protects personal information when you visit https://nero-cast.com, create an account, use our software, or contact our team.

NeroCast is developed and provided by Sabboura For Educational Supplies (“we,” “us,” or “our”). We are committed to respecting your privacy and handling personal information responsibly and transparently.

By using our website or software, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent before proceeding.

2. Who We Are

Product: NeroCast
Website: https://nero-cast.com
Company: Sabboura For Educational Supplies
Privacy Contact: info@nero-cast.com

For purposes of applicable data protection laws, Sabboura For Educational Supplies acts as the data controller for personal information it collects and uses to operate its website, manage customer relationships, and administer its services, except where another party determines the purposes and means of processing. When NeroCast processes personal information on behalf of an organization or customer, the parties’ respective roles and responsibilities depend on the service and the applicable agreement.

3. Information We Collect

The information we collect depends on how you use NeroCast and which features you access.

3.1 Account and Registration Information

When you create or manage a NeroCast account, we may collect:

Your name and email address; username and account credentials; account preferences and settings; account status and authentication information; subscription, license, or purchase information, where applicable; and communications or support requests associated with your account.

We use this information to create and maintain accounts, authenticate users, provide services, manage licenses, and respond to requests.

Please keep your login credentials confidential and notify us if you suspect unauthorized access to your account.

3.2 Technical and Device Information

When you visit our website or use NeroCast, we may process technical information needed for functionality, security, and troubleshooting, such as device type and operating system; software version and application configuration; IP address and related network information; diagnostic information, error reports, and crash logs; and information about interactions with website or software features, where applicable.

If analytics or tracking technologies are implemented, they may collect additional usage information. These technologies will be managed in accordance with applicable law and the consent requirements described in Section 9.

3.3 Content Created or Used in NeroCast

Depending on the features you choose to use, NeroCast may process screen and video recordings; audio recordings and microphone input; annotations, drawings, presentations, and educational materials; imported documents, PDFs, images, and supported media files; and files or content selected for uploading, sharing, broadcasting, or publishing.

This content may contain personal information about you, students, colleagues, customers, or other individuals.

You retain the rights you hold in your content. You are responsible for ensuring that you have the necessary rights and permissions to record, upload, process, or distribute content involving other people or third-party materials.

How content is stored or processed depends on the feature and your software configuration. Content may be processed locally on your device or transmitted to remote systems when required by a feature you use.

3.4 Communications and Support

If you contact us at info@nero-cast.com or through another support channel, we may collect your contact details, the contents of your message, any attachments you provide, and information needed to resolve your request.

We use this information to communicate with you, provide assistance, and maintain appropriate support records.

4. How We Use Personal Information

We may process personal information for the following purposes:

Account management: to create accounts, authenticate users, and maintain account settings.
Service delivery: to provide software functionality, manage licenses, and enable requested features.
Content functionality: to process recordings, annotations, presentations, and media as needed for the features you use.
Third-party integrations: to connect to external platforms and carry out publishing or broadcasting actions you initiate.
Customer support: to respond to inquiries and resolve technical issues.
Security: to detect unauthorized access, prevent abuse, and protect our systems.
Software improvement: to diagnose errors and improve performance and usability.
Business administration: to manage purchases, subscriptions, and business records, where applicable.
Communications: to send essential service notifications and, where permitted, promotional communications.
Legal compliance: to meet legal obligations and protect our lawful rights.

We process personal information only where an applicable legal basis permits us to do so, such as performing a contract, complying with a legal obligation, obtaining consent where required, or pursuing a legitimate interest where legally permitted.

We will not use personal information for purposes incompatible with the purpose for which it was collected unless an appropriate legal basis permits us to do so.

5. Screen Recording, Audio, Video, and Permissions

Certain NeroCast features may require permission to capture your screen, record audio, access a camera, or open files on your device.

These permissions are controlled in part by your operating system and device settings. You can manage or revoke available permissions through those settings, although disabling a required permission may limit some functionality.

Before recording or broadcasting a class, meeting, presentation, or conversation, you must ensure that the activity is lawful and that all required participant notices, permissions, or consents have been obtained.

Take particular care when recordings contain children, students, confidential information, personal data, or proprietary materials.

6. Cloud Processing and Storage

Some NeroCast functions may operate locally on your device, while others may require communication with remote servers or third-party service providers.

Data-handling practices depend on the NeroCast version, the feature being used, and the services integrated with it.

When content is transmitted to a remote service, it may be processed or stored as needed to provide the requested functionality. Content processed locally generally remains on your device unless you choose to upload, share, synchronize, publish, or otherwise transmit it.

Review the relevant feature descriptions and settings before submitting confidential or sensitive information. We will provide further information about specific cloud storage or processing arrangements where needed to explain how the relevant service operates.

7. Third-Party Publishing and Broadcasting Platforms

NeroCast may allow you to publish or broadcast content to supported third-party platforms. When you connect an external account or initiate a publishing or broadcasting action:

The external platform may receive the content and information needed to complete the action.
The platform may process your account details and other information under its own terms and privacy policy.
The platform may retain, distribute, or make content available according to your settings and its functionality.
Access permissions granted to an integration may be necessary for the requested feature to work.

If an integration uses account authorization, review the requested permissions before approving access. You may be able to revoke those permissions through the relevant third-party account settings.

NeroCast does not control the independent privacy practices, security, availability, or retention policies of external platforms.

You are responsible for selecting the intended destination, reviewing the content you publish, and ensuring that you have the necessary rights and permissions to distribute it.

8. Artificial Intelligence Features

Certain NeroCast features may be developed or updated to include artificial intelligence.

If an AI feature processes personal information or user content, the applicable data-handling practices will depend on the feature and the technology provider involved.

Before using a feature that sends information to an AI service, review the relevant feature-specific information and notices, where provided.

We will disclose material information about relevant processing purposes, third-party recipients, and applicable safeguards as required by law.

Do not submit sensitive or confidential information to an AI-powered feature unless you understand how that feature processes the information and have the necessary authorization.

9. Cookies and Website Analytics

The NeroCast website may use cookies and similar technologies to support essential website functionality, maintain security, remember preferences, or understand website performance.

If analytics or other tracking tools are implemented, they may collect information about visits, pages viewed, device characteristics, and interactions with the website.

Non-essential cookies and tracking technologies will be used in accordance with applicable law, including obtaining consent where required.

You can manage available cookie preferences through the website’s cookie controls, if provided, and through your browser settings. Disabling certain cookies may affect website functionality.

The specific cookies, analytics providers, and tracking technologies used depend on the website’s actual configuration.

10. Sharing and Disclosure of Information

We may disclose personal information in the following circumstances:

10.1 Service Providers

We may engage third-party service providers to support hosting, account management, customer support, software delivery, security, analytics, communications, or payment processing. These providers may process personal information only as needed to perform their assigned services and subject to applicable contractual and legal requirements.

10.2 Third-Party Platforms

We may transmit information to platforms you choose to connect to or use through NeroCast, as needed to provide the functionality you request. The relevant platform’s privacy policy and terms govern its processing of information.

10.3 Legal Requirements and Protection

We may disclose information when required by applicable law or lawful legal process, or when reasonably necessary to protect our rights, investigate security incidents, prevent fraud, or protect the safety of users and others.

10.4 Business Transfers

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred in accordance with applicable law and subject to appropriate safeguards.

We do not authorize third parties to use personal information entrusted to us for their own unrelated purposes without an appropriate legal basis.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Policy, subject to applicable legal obligations.

Retention periods depend on the type of information, the purpose of processing, the relevant service, and any applicable legal requirements.

When personal information is no longer needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, where applicable and technically feasible.

Information stored on your device may remain there until you delete it. Information published or stored through external platforms is subject to those platforms’ retention and deletion practices.

Deleting your NeroCast account, where this functionality is available, may not automatically delete information already published to third-party platforms or records that must legally be retained.

To ask about account deletion or request deletion of personal data, contact info@nero-cast.com.

12. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures are intended to reflect the nature of the information, the risks involved, and the services provided.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Protect your devices and credentials, use appropriate security settings, and promptly report suspected unauthorized access to your account.

If a personal data breach occurs, we will take appropriate steps to investigate it, mitigate its effects, and notify affected individuals or competent authorities where required by applicable law.

13. International Data Transfers

Some service providers or external platforms may process information in countries other than your country of residence.

When personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer is lawful and appropriate protections are in place.

The locations where information is processed depend on the service providers and integrations actually used.

14. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information; request correction or updating of inaccurate information; request deletion of personal information; withdraw consent where processing is based on consent; object to or request restriction of certain processing activities; request a copy or transfer of your personal information where applicable; opt out of promotional communications; and submit a complaint to the relevant data protection authority.

To exercise your rights, contact info@nero-cast.com with the subject line “Privacy Request.” We may need to verify your identity before responding. We will review requests and respond within the time limits required by applicable law. Certain rights may be subject to legal exceptions or limitations.

Applicable Data Protection Laws

We aim to handle personal information in accordance with applicable data protection legislation, including Jordan’s Personal Data Protection Law No. 24 of 2023 and its applicable regulations and instructions.

Where the General Data Protection Regulation (GDPR) or other foreign privacy legislation applies to our processing activities, we will comply with the relevant requirements.

The rights available to you and the obligations applicable to us depend on the relevant law and the circumstances of the processing.

15. Children’s Privacy and Educational Use

NeroCast may be used in educational environments where content involves students or children. Our website and software are intended for users who are legally permitted to use the relevant services. Where a child uses a service or their personal information is processed, applicable age requirements, parental authorization, institutional permissions, and legal safeguards must be observed.

Teachers, schools, educational institutions, and other users are responsible for ensuring that they have an appropriate legal basis and any required permissions before collecting, recording, uploading, or sharing information about students or children.

We do not intend to collect children’s personal information unlawfully. If you believe personal information has been collected inappropriately through our services, contact info@nero-cast.com so we can review the matter.

16. Third-Party Websites

Our website or software may contain links to external websites and services. These services are operated independently and may have their own privacy policies, terms, and security practices. We are not responsible for their independent data-handling practices.

We encourage users to review the relevant policies before providing personal information to third-party services.

17. Marketing Communications

We may send promotional information about NeroCast and related products or services where permitted by applicable law.

You may opt out of promotional emails by following the unsubscribe instructions included in the message or by contacting info@nero-cast.com.

Opting out of promotional communications will not prevent us from sending essential service messages, security notifications, or other communications necessary to administer your account or comply with legal obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our software, business practices, service providers, technology, or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage users to review this Policy periodically.

19. Contact Us

For privacy questions, data access requests, correction or deletion requests, or other concerns about our data protection practices, please contact us:

Mobile: +962 79 1300 101
Website: https://nero-cast.com
Email: info@nero-cast.com

Please use the subject line “Privacy Request” to help us direct your inquiry to the appropriate team.

We will review your request and respond in accordance with applicable law.

NeroCast — Create, teach, and share with confidence.